Descripción del puesto

Important company requests ING. IN TECHNICAL SUPPORT

Key Responsibilities and Accountabilities

• Take responsibility for the smooth running of all employees facing desktops, laptops, tablets, DTEN, smart devices, OS’s, Printers, VC rooms/Zoom rooms & applications.
• Provide support for any IT related issue as directed by management.
• Perform daily checks on DC equipment and report them to the management.
• Provide weekly reports to management for all issues at assigned sites.
• Take ownership of incidents & service request and professionally manage them through to resolution.
• Ensure all incidents, issues and changes are recorded by users through the service desk.
• Manage incidents, Service request and changes through Service Now (service desk tool)
• Provide hands on support for other IT teams, i.e., Networks, Security, Server Admin and Telephony as required.
• Proactively manage assigned sites and suggest improvements and innovation.
• Undertake other tasks as assigned by management.
• Provide support for all IT related projects (there will be out of hours working, occasional nights and weekends).
• Flexibility in traveling across the time zone when required.

Requisitos

Technology Skills

• Desktop support 1st and 2nd line support
• Microsoft 7/10/11 OS installation and reimaging
• Microsoft Office 2016 – Office 365 support
• Microsoft Outlook configuration, troubleshooting, housekeeping, and administration.
• Network troubleshooting, IP, DHCP, DNS 1st and 2nd line.
• MDM support
• Printer troubleshooting and management.
• Remote access though Citrix and Cisco VPN.
• Projector and audio-visual maintenance and support.

Soft skills

• Team player and proactive approach to share any risk with the management.
• Excellent communication skills Local and English (basic), written and oral
• Ability to deal professionally with users, customers, and suppliers.
• Ability to communicate technical information to non-technical users
• Self-motivate, committed and enthusiastic IT professional, must be able to work on own initiative and without constant supervision.
• Understanding of ITIL
• Advanced English

Beneficios

Location:: Buenos Aries -Dr. Ramón Carrillo 388, C1295 DF, Argentina.

Salary: 1,000 USD

Job Type: Full-time