Descripción del puesto
An important international company is looking for a Field Engineer with the following descriptions:
It is essential that the resource has experience in field support with end-user experience
- High level proficiency in Windows 7 and Windows 10
- Intermediate to high level proficiency in Apple Mac Operating systems
- Intermediate to high level proficiency in Mobility Device Management (MDM) in IOS and android operating systems and basic knowledge in Microsoft InTune.
- IMAC process Install, Move, Add and Change.
- IT Asset management (Desktops, laptops, mobile devices and other IT peripherals).
- ITIL and Agile process (exposure to SLA, Ticketing system)
- Network troubleshooting and understanding TCP/IP.
- knowledge in Microsoft 365 architecture and Office 365 environment.
- Antivirus troubleshooting (understanding of Trend AV and other enterprise antivirus architecture)
- Proficiency in multiple vendor hardware troubleshooting (HP, DELL, LENOVO, etc.,).
- Software deployment through SCCM.
- Manual software installation and troubleshooting.
- Handling and task prioritization.
- End-user experience
Requisitos
Requirements:
Experience: Between 3 to 5 years of experience in the required tasks
Location: Rua Gomes de Carvallo. São Paulo – Brasil
Bilingual: English and Portuguese
Detalles
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