Descripción del puesto

An Importan company is looking for an IT Support with advanced English.

Provide Help Desk Support onsite for all client employees and contractors. The associate will greet all incoming users, coordinates, diagnoses, and troubleshoots incoming issues, provides support services to users with technical problems and information technology issues involving desktop, laptops, or IT services from local personnel or from employees using network remote access. Responsible for the timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case status updates to management and end-users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.

Maintains password security, data integrity, and file system security for the desktop environment. Communicates highly technical information to both technical and non-technical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades.

Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action.

The primary duties for this position include but are not limited to:

• Must communicate effectively and professionally with all users coming into Citrite Concierge and Remotely (English is required).
• Ensure that reported user problems are recorded in a problem tracking system with proper status, resolution and recommendations entered into the knowledge database and that users are notified of resolution.
• Configure and deploy new user equipment in addition to maintaining and organizing stockrooms
• Provide recommendation or ensure proper escalation to next as needed
• Promote a team environment by assisting and contributing to fellow Citrix employees whenever necessary to enhance the professional development of everyone within the organization
• Responsible for reporting to the user community of system updates, modification and service outage
• Keep abreast of current technologies
• Perform other tasks as assigned by supervisor/manager

Requisitos

Functional / Technical Requirements (include education, certifications, and training)

• Active Directory, O365, Intune, OKTA, G Suite, Jamf and CEM experience
• Minimum of 2-4 years of experience in a help desk or technical environment
• At least 2 years of experience in a desk side support capacity
• Degree in Computer Science or a related IT field work experience or equivalent
• Microsoft and Citrix product certifications are a plus
• English Advanced

Physical Demands / Work Environment

• Requires 100% onsite commitment
• Must be able to lift over 50 lbs/22 Kg of weight
• Light physical exertion, routine bending and lifting may be require

Beneficios

Law benefits

Courses and Certifications

Location: Zona Franca, Heredia